ar tye customer privacy notice

This privacy notice tells you what to expect us to do with your personal information.
  • What information we collect, use, and why
  • Lawful bases and data protection rights
  • Where we get personal information from
  • How long we keep information
  • Who we share information with
  • How to complain
  • Contact details

What information we collect, use, and why

We collect or use the following information to provide services and goods, including delivery:
  • Names and contact details
  • Addresses
  • Purchase or account history
  • Payment details (including card or bank information for transfers and direct debits)
  • Website user information (including user journeys and cookie tracking)
We collect or use the following information for service updates or marketing purposes:
  • Names and contact details
  • Marketing preferences

Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information to provide services and goods, and for service updates or marketing purposes are:

Consent - we have permission from you after we gave you all the relevant information.
All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Retention time

Unless specified otherwise in this document, personal data shall be processed and stored for as long as required by the purpose they have been collected for and may be retained for longer due to applicable legal obligation or based on the users’ consent. The owner may be allowed to retain personal data for a longer period whenever the user has given consent to such processing, as long as such consent is not withdrawn.

Who we share information with

Data processors: EmailOctopus, our email mailing list operator based in London. EmailOctopus is a data processor that provides a service to allow us to send marketing emails to our subscribers.

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO. The ICO’s address:          

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint

Owner

ar tye
Contact details: hello@ar-tye.com
Registered name: E8 Trade Limited
Last updated 20 October 2024